That's why we always recommend disabling it for all of our customers to improve the overall connectivity experience. However, having IPv6 enabled on your network might make it complicated to connect to our servers in some situations. Check out this article to set custom DNS on your Android device.Īt the moment, Surfshark does not support the IPv6 protocol. Setting custom DNS on any device can change the overall connection, increase the speed, resolve unstable connection issues, or help you connect to the VPN.
Tap on the Protocol tab and try connecting with all available protocols. Open the Surfshark application and go to the Settings tab. Make sure to test all of the available protocols in the Surfshark application, as this has a high chance of resolving the issue. That being said, you might have a specific port blocked on your home, work, or any other network. If so, please let our Customer Success team know about the location you are struggling to connect to, and our team will take immediate action.ĭifferent VPN protocols use different network ports to connect. You might be unable to connect to one particular server as it could be experiencing some issues. For example, if you tried connecting to our United States - Detroit server, try our Germany - Berlin server and other servers as well.
Surfshark vpn no internet connection apk#
APK file from our website, try the Google Play Store version and vice versa.Ĭheck to see if you cannot connect to various locations. APK installation file which can be found here. The first one is through Google Play Store, and the second one is by installing it directly with a.
There are two ways to install Surfshark on your Android device.
Disable potentially interfering applications.However, since all of our home, work, or even school networks are very different from each other, some of them may have specific restrictions that may block the VPN connection. Usually, this particular problem can be resolved in a few easy steps.
Surfshark vpn no internet connection how to#
In this tutorial, you will learn how to troubleshoot connection issues on your Android device.
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